A case worker plays a valuable role in the life of his or her clients. They advocate and implement a care plan that helps their clients live full and happy lives with access to the services they need. A case worker’s day is busy and their workload is enormous, but the difference they make in the lives of people living with disabilities or long-term illnesses is immense. Let’s look at what it’s like to be a case worker for a day.
MORNING ROUTINE 🌅
Each morning, a case worker must choose to start the day with a positive attitude. They begin by checking emails and messages, and communicating with each client’s health care team, to touch base and follow up on their current care plan. Then, the case worker will look look over their busy schedule, take a deep breath, and begin another day of advocating and fostering positive relationships with his or her clients.
CONDUCTING HOME VISITS 🏡
Home visits are a very important park of a case worker’s job. Each visit offers the case worker the opportunity to gather information about their client in an environment that’s comfortable for them. Before the visit, the case worker will gather their paperwork, evaluations, and case plan, and determine their goals for the visit. Once they’ve arrived, they’ll make observations as they interact with their client and his or her family in their home. That way, they can ensure that the client is safe, supported, and happy in their current environment.
MEETING WITH CLIENTS 👨💼
Case workers meet with their clients frequently. During these meetings, a case worker can perform evaluations on their client to track progress, implement new goals, and discuss their client’s current status and needs. If the care plan needs to be revised, the case worker can make changes so that the client gets the services and support they need to reach goals and live as independently as possible.
COORDINATING WITH OTHER PROFESSIONALS 👩💼
A case worker is an advocate for his or her clients, and they collaborate with a team of professionals in order to get a complete picture. This can include the client’s health care team, law enforcement, and school personnel. Together, the team can create a care plan that helps the client to grow and thrive. The case worker becomes the liaison that gathers and sends information to each team member, so everyone has the most up-to-date information on the client’s care plan.
The case worker will also connect their client with social service agencies who can help provide the services they need.
COMPLETING PAPERWORK 📄
A case worker deals with a lot of paperwork, and each document must be carefully organized and stored so that it remains confidential. As the client’s advocate, the case manager must manage and document their progress, send it to the appropriate agencies, and store it properly. This can be difficult since most case managers have many clients with many different services, so meticulous organization is key.
TRAINING AND PROFESSIONAL DEVELOPMENT 🏋️
Case workers must follow current regulations and policies, and stay up-to-date with any changes that are made. The best way to do this is by engaging in continuous education in case management, social work, and other related fields. Case workers carry a heavy workload that can be emotionally taxing. It’s important to network with other caseworkers, not for professional improvement, but for emotional support.
DEALING WITH CHALLENGING SITUATIONS 💪
Case workers can find themselves in messy situations, and they need to know how to handle them with professionalism and compassion. When conflicts pop up and difficult conversations are necessary, a case worker must be a voice of reason. They also handle clients who experience traumatic events that are emotionally charged. A case worker must remain composed and professional, so they can provide the right resources and services for their clients and their families.
LUNCH BREAK 🥪
Caring for others can be exhausting, and case workers often feel overworked. It’s crucial to take breaks to recharge and provide self care in order to give your clients your very best. Case workers are encouraged to take lunch breaks and short breaks throughout the day to recharge, nourish their bodies, and prepare for their next challenge. That way, they’ll have the energy to give their clients their full attention and care.
FOLLOWING UP WITH CLIENTS 📞
Follow-ups are an essential part of a case worker’s job. This gives them an opportunity to check on a client’s progress and tweak their care plan to fit their needs. During a follow-up, the case worker will assess the client’s current status and document any changes that they see. Then, the case worker can communicate with members of the health care team, to keep them in the loop on the client’s care and current status.
WORKING ON SPECIAL PROJECTS 🗃️
A case worker is also responsible for researching new programs and services for their clients, and implementing them as needed. If a client needs a particular resource that’s not available, a case worker can develop new resources to meet those needs. Additionally, case workers often lead community initiatives that provide opportunities for people to get involved and offer their support.
END OF DAY ROUTINE 🕔
At the end of the day, a case worker will wrap up any loose ends, check emails and send documentation to the appropriate health care team members. They may finish paperwork, document client progress and evaluations, and file them away safely. When they’re finished, he or she will quickly look over the next day’s schedule and make any preparations so that it goes smoothly.
A case worker’s job is busy, exhausting, and emotionally taxing, but it’s also incredibly fulfilling. Case workers are responsible for advocating and providing care to their clients on a daily basis so they feel supported and able to make informed decisions about their own care. They oversee a health care team and ensures that their client gets the services they need.
If you’d like to learn more about a case worker’s job,
Our experts at PASCO would love to chat.