We are Striving to Support all of our Caregivers and Clients through the Coronavirus

Please bookmark and visit this page often for the most up-to-date information.

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Call our COVID-19 Hotline

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PASCOvid-19 Talk

Breaking Down the Barriers of Isolation


03/30/2020 ALL PASCO

Video Message: A message from PASCO CEO Adam Steinbrunner regarding the Essential Worker Letters and Isolation.

Full link: https://vimeo.com/402191334/5326985607

03/24/2020 ALL PASCO

Personal Protective Equipment (PPE). PASCO has reached out to all of their current supply vendors and new supply vendors requesting additional PPE. PASCO has also reached out to the local county emergency manager and put in a request for additional PPE per Colorado Department of Health and Environment’s guidance. We understand that our caregivers are focused on having supplies for both preventative purposes and planning for the future. PASCO currently has a limited supply of PPE that is being made available for direct care providers who visit multiple homes and is reserved for clients that exhibit signs and symptoms of an infectious condition including the flu and/or COVID-19, i.e. cough, fever, difficulty breathing. Given the limitations of PPE supply, we are following guidelines from the Centers for Disease Control and Prevention (CDC) to reserve PPE usage for individuals with symptoms.

Please continue to wash your hands, clean common surfaces, and limit physical interaction with your clients. If the situation changes regarding PPE, we will communicate through these same channels.

For situations where PPE is available and appropriate to use for a symptomatic client, please review this video as reference for donning and doffing PPE 

03/23/2020 ALL PASCO

Video Message: A message from PASCO CEO Adam Steinbrunner regarding the COVID-19 situation in Colorado.

Full link: https://vimeo.com/400012572/74953c77d4

03/23/2020 ALL PASCO

Moving to Telehealth.  Due in part to the tireless advocacy of PASCO leaders David Bolin & Ryan Zeiger, the Colorado Health Department (CDPHE) approved using telehealth as a home health delivery model where possible.

  • For CNA services, this includes supervisory visits by your nurse every 14 days or 60 days, depending on your typical schedule.
  • For IHSS services, this includes your annual skills evaluation that is done by a nurse in the home.
  • For Personal Care Services and/or Homemaking, this includes supervisory visits required every 90 days.
  • For Intellectual and/or Developmental Disability waivers, your coordinator and nurse will work to support you remotely based on your individualized plan.

What does Telehealth mean?  Our nurses and admin staff will coordinate with you to use videoconferencing for the appropriate visit to protect their health, as well as the health of the client, caregiver, and household.  PASCO is asking nurses and administrative staff to enact this for all situations at this time due to the Public Health environment associated with the COVID-19 outbreak.  We have PASCO admin staff trained to help you with technological challenges and if you do not have a device that is compatible, we will walk through a solution to your particular situation.  Thank you in advance for your cooperation.

03/23/2020 ALL PASCO

PASCO launches a COVID-19 hotline:  (303) 274-3656.  To support employees and clients when additional questions arise during the spread of COVID-19 in Colorado, we have established a PASCO COVID-19 hotline to talk through questions, share or report concerns, or find resources as appropriate.  We will have dedicated admin staff available to answer the phone, understand your needs, and get you in touch with the right person within PASCO if they aren’t able to support you on the initial call.  The hotline will be staffed from 8:00am – 5:00pm on Monday through Friday, while on-call support will still be available beyond those hours and over the weekend.  If someone doesn’t answer, please leave a voicemail, as we are committed to responding quickly to your calls.


In-person training requirements temporarily suspended.  In response to the social distancing measures requested at the state and federal level, we are temporarily suspending some activities that PASCO can control without federal approval.

  • For existing PASCO employees, Skills Den validation is cancelled.  We have updated our policy to allow you to continue to work without Skills Den validation.
  • For existing PASCO employees, CPR certification is cancelled.  While CPR is recommended, it is optional for existing employees and we will not be offering courses in March or April.
  • Our events series around Resiliency, Guardianship, and other networking will resume once large group gatherings are advisable.
03/18/2020 ALL PASCO

Administrative Staff is now Available Remotely.  Our office staff has built protocols and systems to be able to work remotely, in the case of severe blizzards or other disruptive issues.  We have determined that the best way for us to support our caregivers and clients during this virus outbreak is to move to telecommuting.  As a result, the physical Lakewood central offices will be temporarily closed.  Our staff will all remain working and available through email or their extension.  Everyone at PASCO can always be reached by calling the main phone number – 303-233-3122.  Darryl is set up to work remotely, and we’re working on a way to virtually snuggle up to Nacho, Darryl’s beloved service dog.  As we move to this model, please don’t hesitate to call back and get our staff’s attention – we want to make sure we are highly available and supportive, as in more typical times.

Some updates regarding in-person office services:

  • If you typically pick up a physical paycheck, we recommend that if possible, you move to direct deposit.  We will have someone available at the office each Monday to provide a physical paycheck if that is necessary.
  • If you are a field service provider and need to talk with Scheduling, we have M-Chat, telephone, and video-conference options to connect with Sherri, Ariana, and Hope.
  • If you have specific Human Resources needs, please call our main line at 303-233-3122 and we will arrange to have someone on site to support you.
03/18/2020 ALL PASCO

Food Resources 

  • Food Resource Hotline: 1-855-855-4626
  • School Meals Map (for children under the age of 18): Visit this link.
  • For more information or to locate your local food pantry please visit Hunger Free Colorado
03/18/2020 ALL PASCO

What to do if you suspect you have COVID-19?

Reported illnesses have ranged from mild symptoms to severe illness and can appear 2-14 days after exposure. The most common symptoms are fever, cough, shortness of breath.

The Colorado Department of Public Health & Environment recommends that anyone who believes they have the symptoms of COVID-19 to:

  • CALL OR EMAIL OR ONLINE CHAT with your primary health care provider first. Ask your provider about private lab sites where you can get tested.
  • DO NOT go to the emergency room for COVID-19 testing unless you are experiencing a medical emergency such as breathing difficulties.
  • DO call 911 if you are having a medical emergency.

If you or your loved one have a condition that may increase your risk of a serious infection you should speak to your primary health care provider.

For more information about what to do if you are experiencing symptoms please visit this link.

03/17/2020 ALL PASCO

Communication Channels. CEO Adam Steinbrunner distributed a robo-call at 4pm today.  If you missed a call from PASCO at 4pm and there was not a voicemail message, the transcript of the call is listed below.  More communication will be shared tomorrow (03/18).


Hello PASCO family members.  This is Adam Steinbrunner, CEO of PASCO.  The coronavirus is in our community and our priority is to make sure to keep our clients and caregivers safe, healthy and informed.  We are using a variety of communication methods.  We have and will continue to send emails. For our live-in caregivers, we are also sending messages through PASS and Therap. For field staff, we will use Telephony for voice-to-text messages as well as our secure messaging app, M-Chat.  Finally, we are setting up a web page that we will update with any new messages or alerts.  For simplicity, that URL is pascohh.com/covid”

Please remember to be gracious and respectful during this challenging situation.  Thank you for being part of the PASCO family.


Sick/Vacation Leave.  We sent an email to our employees.  Please communicate with PASCO HR and/or your primary nurse to report any leave associated with the coronavirus.  It’s important that we balance our desire to serve and support our clients and with our interest maintaining a healthy community.  Our staff can come up with a plan to support you if you are feeling unwell.  PASCO main phone: 303.233.3122 – ask for PASCO HR.

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