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Frequently Asked Questions
Q: What is CareVoyant?
A: CareVoyant is an electronic health record (EHR) system that will be the comprehensive platform for timekeeping, documenting your visit, viewing schedules and care plans, submitting documentation, and more. CareVoyant will be the primary timekeeping system for all PASCO caregivers, with the exception of those using Therap to record IDD services.
Q: Is CareVoyant similar to my old timekeeping system? What’s different?
A: CareVoyant will collect the same visit information as PASS or CareWatch, as required by the Colorado Department of Public Health & Environment. We are excited for an enhanced caregiving experience with options for mobile timekeeping and documentation, secure messaging to your care team, as well as real-time schedule changes. There will still be an option for timekeeping and documentation using a telephony service, based on your preference.
Q: Will the system change?
A: Yes, but only to bring new and improved features to caregivers. We have dedicated members of the CareVoyant development team to work on useful additions to the platform that creates a better user experience. Caregivers will be updated on any new features via email as they become available. For example, the CareVoyant team worked hard to make visit cancellations possible through the web app in a recent update. Caregivers now may cancel visits on their own, allowing for more flexibility in their timekeeping.
Q: How do I access CareVoyant training?
A: Each CareVoyant launch group has their own personalized training pages with useful written and video guides. They can be accessed by visiting these links:
- Caregivers who live with their clients: click here
- Caregivers who do NOT live with their clients: click here
Q: Can I use CareVoyant on my ____ device?
A: CareVoyant gives you flexibility on how you want to log time – it is accessible via mobile phones, tablets with internet/WiFi connectivity, and desktop computers. Click here to see the CareVoyant device requirements.
Didn’t Find Your Answer? Let’s chat
CareVoyant marks another milestone in PASCO’s pursuit of Care for the Caregiver. From easier time and record keeping to faster access to support, our goal is to ensure every action we take makes your life a little easier. – Leslee Torres | PASCO CEO