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CareVoyant Benefits
CareVoyant Support
Process Improvement
New CareVoyant Feature – Visit Cancellation
You asked, and we listened – cancelling visits is now available directly in the CareVoyant web app!
Please read the instructions and watch our walkthrough below on how to utilize this new feature.
- Log into CareVoyant
- Click the “My Schedules” button
- Select the visit you wish to cancel
- Select the “Cancel Schedule” button at the bottom of your screen
- Choose either “Employee Cancel” or “Client Cancel”
- Select correct “Cancel Status” from the dropdown menu
- Select correct “Cancel Reason” from the dropdown menu
- (Optional) add any additional cancellation notes in the “Notes” field
- Click “Proceed” at the bottom of your screen
- A pop-up screen will appear asking to confirm your cancellation. Select “Yes” to proceed. Select “no” to go back and make any necessary changes
CareVoyant marks another milestone in PASCO’s pursuit of Care for the Caregiver. From easier time and record keeping to faster access to support, our goal is to ensure every action we take makes your life a little easier. – Leslee Torres | PASCO CEO
Frequently Asked Questions
Q: What is CareVoyant?
A: CareVoyant is an electronic health record (EHR) system that will be the comprehensive platform for timekeeping, documenting your visit, viewing schedules and care plans, submitting documentation, and more. CareVoyant will be the primary timekeeping system for all PASCO caregivers, with the exception of those using Therap to record IDD services.
Q: Is CareVoyant similar to my old timekeeping system? What’s different?
A: CareVoyant will collect the same visit information as PASS or CareWatch, as required by the Colorado Department of Public Health & Environment. We are excited for an enhanced caregiving experience with options for mobile timekeeping and documentation, secure messaging to your care team, as well as real-time schedule changes. There will still be an option for timekeeping and documentation using a telephony service, based on your preference.
Q: When will the transition to this platform take place?
A: Our transition to CareVoyant will begin in the summer of 2022. This process will occur in groups based on types of services received by your client(s). When the appropriate group is set to begin training, PASCO will reach out via email for next steps on webinar sign-ups, training options, training videos, and more.
Q: How can I prepare for this transition?
A: Be on the lookout for email updates from PASCO! We will reach out with several options for training dates and provide information on how to note your preferences for training delivery. Caregivers will have the option to complete self-paced training or you can opt-in to more hands-on training with our CareVoyant implementation team.
Q: What happens if I miss a training session?
A: We will communicate options for our caregivers based on different levels of comfort. Many people will get familiar with a self-paced video, while others will have available online webinars and on-site options. On this webpage, you’ll have clear access to information, FAQs, training videos, and dates as they become available for your assigned group.
Q: Will I be able to access my schedule on CareVoyant?
A: Absolutely! You will even be able to make schedule change adjustments in the application and work offline.
Q: How will I know when to begin training?
A: All CareVoyant communications regarding specific training dates, launch updates, and more will be sent via email. Keep an eye on your inbox for more details!
